Help and Support Secure Messages and Files

    Print a Secure Message

    You may print either sent or received messages. If you have an Encyro Pro membership and the message you wish to print is a sent (not recieved) message, its delivery status will appear in the printout.

    1. Click the message you wish to print, then click the three dots near the ‘Forward’ and ‘Reply’ buttons on that message.
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    1. Then click Print.
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    1. A dialog will open with the printable view of the message using only black and white (no colors, no gray backgrounds, and no other elements that may not print well) as well as let you select the printer (or the option to save the printout as a PDF file).

    2. Click Print in the browser’s print dialog. (If you do not wish to print, click Cancel or Close to hide the browser’s print-dialog, before returning to your Encyro account.)

    The printout will include sender and recipient information, message sent time, the secure message text if any, delivery information if it is a sent message and you are an Encyro Pro user, and the names of attached files if any along with their size. If the secure message included a custom subject and/or introductory email text, that is also included in the printout. The current date (when you print) is included as well.

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