Help and Support Electronic Signatures

    How to Delete an E-Sign Request

    How can I delete a document sent for signature? I sent the wrong document for signature, how can I delete it? I need to send a corrected request, how to delete the older one?

    NOTE 1: Deleting an e-sign request does not release any of the signers from the signed document. Its like shredding your copy of a signed document. Others may still have a copy.

    NOTE 2: Completed e-signed documents generated by Encyro contain standards compliant digital signatures and court admissible audit trails. So even if all copies of the signed document within Encyro are deleted, copies saved outside Encyro can be used to verify the e-signature using third-party PDF readers, and may be used to enforce it.

    If You were the Sender

    If you sent an e-sign request, regardless of whether you are one of the signers or not, you may delete the request only if it has been completed or revoked. To delete a request that has not been signed yet, first open the request by clicking on it and revoke it by clicking the 🚫 icon near its top right:

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    Then you can delete it by reloading the page and clicking the trash can at the top right.

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    If You were Not the Sender

    On Dashboard and Documents, incoming e-sign requests can be deleted in your Encyro account by clicking the three dots at the right and selecting Delete. Requests need not have been completed or revoked.

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